info@drslifecare.com 1800-419-4707 / +91 9910099818

Shipping Policy

Shipping Policy


Orders may be placed online on website of M/s DRS Lifecare Industries Private Limited (Hereinafter referred to as "DRS Lifecare") at: www.drslifecare.com or picked up from DRS Lifecare's office and / or from any of the franchisee outlet of M/s DRS Lifecare Industries Private Limited. Details are given below:

PICKUP FROM OFFICE & OUTLET


Pickup orders can be placed at any of the outlet. Payment options for Pickup Orders can be Cash, Demand Draft, Credit Card and Debit Card.

Pickup hours for all Outlets are:

  • Monday to Friday 10:00 a.m. - 06:00 p.m.
  • Saturday 10:00 a.m. - 01:30 p.m.
  • Tuesday (Closed)
  • Please refer to website www.drslifecare.com or for any latest updates and future information.

Home Delivery

  • Home Delivery orders can be placed for providing easy access & convenience on website: www.drslifecare.com or by placing the order at office/ franchisee office

Payment

Payment mode options for these orders can be:

  • Orders placed at Office: Cash, Debit Card or Credit Card, Other Online Payments through Wallets
  • Online orders: Credit Card, Debit Card, Net Banking or Account Transfers through RTGS,NEFT or IMPS, Other Online Payments through Wallets.

Home Delivery Orders Delivery fees:

Please refer to the website: www.drslifecare.com or for more details on Delivery fees for the orders placed on: www.drslifecare.com . The shipments are in perfect condition when the carrier takes possession of the same. By signing "received" on the delivery note, the recipient(s) acknowledges that the order was received in satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24) hours of receipt of shipment. Failure to notify DRS Lifecare for any shipping discrepancy or damage within twenty-four (24) hours of receipt of the shipment will cancel Independent Distributor(s) right to request a correction and shall be considered deemed acceptance of the products.

Orders placed are typically shipped the very next business day. Orders placed on Saturday after 2.30 pm will be shipped on the following Monday. Delivery time will vary according to the location of Customer/Independent Distributor(s). The average time for delivery is between 2 – 7 days. Delivery of products may not happen on Sundays or on major holidays as per the policy of the delivery partner.

Delivery of the Product

  • There are various delivery models for delivery of purchased Product to the Customers/Independent Distributors, as decided by DRS Lifecare. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on M/s DRS Lifecare Private Limited and not on the Customer/Independent Distributors. DRS Lifecare represents and warrants that the products being delivered are not faulty and are exactly those products which are listed and advertised on the website and purchased by the Customer/Independent Distributors and meet all descriptions and specifications as provided on the Website: www.drslifecare.com.

  • Customer/Independent Distributors shipping address; pin code will be verified with the database of Website before they proceed to pay for their purchase. In the event order is not serviceable by logistic service providers or the delivery address is not located in an area that is covered under the order confirmation form, Customer/ Distributors may provide an alternate shipping address on which the Product can be delivered by the logistics service provider.

  • Please note that there is no guaranteed dispatch time and any information about the dispatch should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customer/Independent Distributor and DRS Lifecare for purchase and sale of product on or through the Website: www.drslifecare.com or However, the product shall not be delivered to the Customer/ Independent Distributor unless he / she make the full and final payment for DRS Lifecare Products.

  • Customer/Independent Distributor shall be bound to take delivery of the Products purchased by him / her that are said to be in a deliverable state. Where Customer/Independent Distributor neglects or refuses to accept the delivery of the Products ordered by him / her, the Customer/Independent Distributor may be liable to DRS Lifecare for such non-acceptance. DRS Lifecare at its own discretion may call up the Customer/Independent Distributor to evaluate the reason of non-acceptance of the product. The decision of DRS Lifecare would be final and binding on whether to redeliver or process refund as per the refund policy.

  • The title in the Products and other rights and interest in the Products shall directly pass on to the Independent Distributor from Drs Lifecare Industries Private Limited upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Independent Distributor is deemed to have accepted the Products. The risk of loss shall pass on to the Independent Distributor upon delivery of Product.

  • Before accepting delivery of any Product, the Customer/Independent Distributor shall reasonably ensure that the Product's packaging is not damaged or tampered.

Governing Law

  • Any dispute(s) between Customer/ Independent Distributors or its nominee(s) and DRS Lifecare, arising from this Policy, shall be referred to the sole arbitrator (appointed by DRS Lifecare) and same shall be adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all proceedings shall come within the jurisdiction of District Courts in Delhi only and such arbitration proceedings shall be held in district courts of Delhi only. The final decision of the Arbitrator would be binding upon both the parties. Any breach of this covenant by the Customer/Independent Distributor will make him liable for damages and legal costs to the DRS Lifecare.
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